Monthly health report
Sample Office (fictional client)
- Period
- September 2026
- Plan
- MS-4 Majic AI Cloud
- Site
- One office, 15 people
- Prepared by
- Majic AI
The month in one paragraph. Everything is healthy. There was one short internet outage overnight on September 14, caused by your internet provider, and it was over before anyone arrived. The two main things to plan for: the older switch reaches the end of its maker's support in March 2027, and the conference-room access point is overloaded on meeting days.
34
devices watched, all online at month end
99.97%
of the month the network was up
41
alerts: 36 fixed automatically, 5 needed a technician
6 of 6
calls returned within 2 hours
0
problems still open
How fast we answered All plans
| Promise | Target on this plan | This month | Result |
|---|---|---|---|
| Calls and voicemails returned | 2 hours | 6 calls. Average 34 minutes, longest 1 hour 22 minutes. | Met, 6 of 6 |
| Critical outage: work begins | Immediately | 1 outage: internet down September 14, 2:10 to 2:23 a.m. Checked the same minute. | Met |
| Technician on site for a critical outage | 4 hours | Not needed. The fault was outside the building. | Not needed |
| Routine requests answered | Instantly in chat | 23 requests in chat. 19 solved there, 4 passed to a technician. | Met, 23 of 23 |
Credits owed for missed callbacks this month: $0. A missed callback would be listed here with its credit. See our guarantee.
Network All plans
| Device | Status | Software | Note |
|---|---|---|---|
| Gateway | Online | Current. Updated September 9 after testing. | Internet was down 13 minutes on September 14. Provider fault. |
| Switch 1, main rack | Online all month | Current | |
| Switch 2, warehouse | Online, plan ahead | Current | The maker stops supporting this model in March 2027. |
| Access points 1, 2, 4, 5 | Online | Current | Access point 2 was restarted once, September 3. |
| Access point 3, conference room | Online, overloaded | Current | More than 40 devices at once on September 11 and 25. |
Cameras and doors MS-2 and up
| System | Status | Note |
|---|---|---|
| Cameras | 8 of 8 recording | 31 days of video kept, with storage 71% full. The loading-dock camera lens was cleaned at the visit. |
| Doors | 3 of 3 online | The front-door reader lost its connection for 40 minutes on September 9 and was restarted remotely. |
Computers MS-3 and up
| Check | Status | Note |
|---|---|---|
| Updates installed | 15 of 15 | All computers are on the current security updates. |
| Backups | 15 of 15 | Restore test on September 18: a file was restored from backup and opened. Passed. |
| Disk space | 15 of 15 healthy | Two laptops were nearly full and were cleaned up. |
| Hardware | 1 to plan for | One laptop battery is failing. See recommendations. |
Fixed automatically MS-4 and MS-5
36 problems were found and fixed without anyone calling. A few of them:
- Access point 2 stopped responding. Restarted it. Back in 2 minutes.
- The link to the warehouse switch kept dropping. Reset the port. Stable since.
- Print jobs stuck on the front-desk computer. Cleared the queue and restarted printing.
- One laptop missed its backup twice because it was closed. Ran the backup when it next connected.
- A camera stopped sending video after a power flicker. Switched its power off and on from the switch. Recording resumed.
Work by our technicians All plans
Nine jobs needed a person this month: five from alerts and four from staff requests. A few of them, and the monthly visit:
- New employee set up: account, email, laptop and door badge. Done the same day.
- Front-door reader offline. Controller restarted remotely. 40 minutes.
- Conference-room Wi-Fi slow during an all-hands meeting. Moved 12 devices to the next access point. See recommendations.
- Monthly visit, 1 hour 40 minutes: rack and battery backup checked, restore test run, camera lens cleaned, two patch cords labeled, Wi-Fi walked.
- Accounting computer could not reach the shared drive after a password change. Fixed by phone in 15 minutes.
What we recommend All plans
| Item | Why | When |
|---|---|---|
| Replace Switch 2 | The maker stops security updates in March 2027. | Before March 2027 |
| Add an access point in the conference room | One access point cannot carry 40 devices on meeting days. | Next quarter |
| Replace the rack battery | It is four years old and now holds the rack up for 6 minutes. | Next quarter |
| Replace one laptop battery | It holds under an hour of charge. | When convenient |
None of these is urgent. Each is quoted separately, and nothing is ordered without your OK.
Your plan and bill All plans
| Line | How it is counted | Per month |
|---|---|---|
| Majic AI Cloud | 15 people at $149 | $2,235 |
| Site network plan (MS-2) | Gateway, 2 switches, 5 access points, 8 cameras, 3 doors | $494 |
| Credits | No missed callbacks | $0 |
| Total | Month to month. Nights and weekends at the same rates. | $2,729 |
Sample only. Fictional client, made-up numbers. Plan prices are the published ones: appmajic.ai/#plans. Questions about a real report: 636-224-8192.